FAQ

Where do you deliver?

ZAYRON currently provides delivery only within the United Kingdom. Orders placed with delivery addresses outside this region cannot be processed.

How long does delivery take?

Orders are prepared within 1 to 3 business days after payment confirmation.
Once shipped, delivery typically takes between 7 and 14 business days.

The full delivery process may take up to 17 business days.

How can I track my order?

After your order has been dispatched, you will receive an email with your tracking number.
Tracking updates may take up to 48 hours to become available.

Are there any shipping fees?

Shipping costs are calculated at checkout and displayed before completing your purchase.

Can I return an item?

Yes. You may request a return within 14 days of receiving your order, in line with UK consumer protection laws.

Items must be unused and returned in their original condition.

How do I request a refund?

To request a refund, please contact our support team at contact@zayronsandals.store and include your order details.

Refunds are processed after the returned item has been received and inspected, usually within 5 to 10 business days.

What should I do if my order arrives damaged or incorrect?

If your order has any issue, please contact us within 48 hours of delivery and provide clear photos.
We will arrange a replacement or refund at no additional cost.

What payment methods are accepted?

We accept secure payments through trusted third party providers available at checkout.
Your payment details are processed securely and are not stored by ZAYRON.

Can I change or cancel my order?

Orders can only be changed or cancelled before they are processed.
Please contact us as soon as possible after placing your order.

How can I contact customer support?

You can reach our support team using the following details:

Email: contact@zayronsandals.store
Phone: +55 83 98626-195
Website: https://zayronsandals.store

Our support team is available Monday to Friday during standard business hours.